Our policies

Our policies

Privacy and Security Policy

1. PARTIES

This Agreement has been signed between the following parties within the framework of the terms and conditions specified below.

A.'BUYER'; (hereinafter referred to as "BUYER" in the contract)

B.'SELLER'; (hereinafter referred to as "SELLER" in the contract)

NAME SURNAME:

ADDRESS:

By accepting this contract, the BUYER accepts in advance that if he approves the order subject to the contract, he will be obliged to pay the price subject to the order and additional fees, such as shipping fee and tax, if any, and that he has been informed about this.

2.DEFINITIONS

In the implementation and interpretation of this agreement, the terms written below will express the written explanations opposite them.

MINISTER: Minister of Customs and Trade,

MINISTRY: Ministry of Customs and Trade,

LAW: Law on Consumer Protection No. 6502,

REGULATION: Distance Contracts Regulation (OG: 27.11.2014/29188)

SERVICE: The subject of any consumer transaction other than providing goods that are made or promised to be done in return for a fee or benefit,

SELLER: The company that offers goods to the consumer within the scope of its commercial or professional activities or acts on behalf or on behalf of the offerer of goods,

BUYER: Real or legal person who acquires, uses or benefits from a good or service for commercial or non-professional purposes,

SITE: SELLER's website,

ORDERER: The real or legal person who requests a good or service through the SELLER's website,

PARTIES: SELLER and BUYER,

CONTRACT: This agreement concluded between the SELLER and the BUYER,

GOODS: It refers to the movable goods subject to shopping and software, sound, image and similar intangible goods prepared for use in electronic environment.

3. TOPIC

This Agreement regulates the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts regarding the sale and delivery of the product whose qualities and sales price are specified below, which the BUYER ordered electronically through the SELLER's website.

The prices listed and announced on the site are the sales price. Declared prices and promises are valid until updated or changed. Prices announced periodically are valid until the end of the specified period.

4. SELLER INFORMATION

Title

Address

Telephone

Fax

Email

5. BUYER INFORMATION

Delivery person

Delivery address

Telephone

Fax

Email/username

6. CONTRACT SUBJECT PRODUCT/PRODUCTS INFORMATION

6.1. The basic features (type, quantity, brand/model, color, quantity) of the Good/Product(s)/Service are published on the SELLER's website. If a campaign has been organized by the seller, you can review the basic features of the relevant product during the campaign. It is valid until the campaign date.

6.2. The prices listed and announced on the site are the sales price. Declared prices and promises are valid until updated or changed. Prices announced periodically are valid until the end of the specified period.

6.3. The sales price of the goods or services subject to the contract, including all taxes, is shown below.

Product Description Quantity Unit Price Subtotal

(VAT included)

Shipping Amount

Total :

Payment Method and Plan

Delivery address

Delivery person

Billing address

Order date

delivery date

Delivery method

6.4. The shipping fee, which is the cost of shipping the product, will be paid by the BUYER.

7. INVOICE INFORMATION

Name/Surname/Title

Address

Telephone

Fax

Email/username

Invoice delivery: The invoice is sent together with the order to the invoice address during order delivery.

It will be delivered.

8. - RULES REGARDING SECURITY-PRIVACY, PERSONAL DATA, ELECTRONIC COMMUNICATIONS AND INTELLECTUAL PROPERTY

The privacy rules-policy and conditions, the current principles of which are stated below, apply to the protection, confidentiality, processing-use, communications and other matters of information on the WEBSITE.

8.1. Necessary precautions for the security of the information and transactions entered by the BUYER on the WEBSITE have been taken within the system infrastructure of the SELLER, within the scope of today's technical possibilities, according to the nature of the information and transaction. However, since the information in question is entered from the BUYER's device, it is the BUYER's responsibility to take the necessary precautions, including those regarding viruses and similar harmful applications, to ensure that it is protected by the BUYER and cannot be accessed by unrelated persons.

8.2. In addition to and confirming the permissions-approvals regarding personal data and commercial electronic communications given by the BUYER in other ways; The SELLER uses the information obtained during the BUYER's membership and shopping on the WEBSITE to provide electronic and electronic information for the purpose of providing various products/services and all kinds of information, advertising-promotion, communication, promotion, sales, marketing, store card, credit card and membership applications. For other commercial-social communications, it can be recorded indefinitely or for a period to be determined by the specified ones and their successors, stored in printed/magnetic archives, updated when deemed necessary, shared, transferred, transferred, used and processed in other ways. These data may also be forwarded to the relevant Authorities and Courts when required by law. BUYER consents and allows the use, sharing, processing of his current and new personal and non-personal information, in accordance with the legislation on the protection of personal data and electronic commerce legislation, within the scope above, and to make commercial and non-commercial electronic communications and other communications.

8.3. BUYER may stop data use and processing at any time by reaching the SELLER through the specified communication channels and/or communications by legally reaching the SELLER through the same channels or by using the right of rejection in the electronic communications sent to him. According to the BUYER's clear notification on this matter, personal data processing and/or communications to the party are stopped within the legal maximum period; In addition, if he wishes, his information, other than what is legally required and/or possible to be preserved, will be deleted from the data recording system or anonymized so that his identity cannot be determined. If the BUYER wishes, the transactions related to the processing of his personal data, the persons to whom it is transferred, correction of it if it is incomplete or inaccurate, notification of the corrected information to the relevant third parties, deletion or destruction of the data, objection to the emergence of a result against him by analyzing it with automatic systems, objection to the emergence of a result against him, the data being contrary to the law. You can always contact the SELLER through the above communication channels and get information on issues such as compensation in case of loss due to processing. Applications and requests regarding these matters will be fulfilled within the legal maximum periods or may not be accepted after the legal justification is explained to the party.

8.4. Regarding all kinds of information and content of the WEBSITE and their arrangement, revision and partial/full use; According to the SELLER's agreement, except for those belonging to other third parties; All intellectual-industrial rights and property rights belong to the SELLER.

8.5. SELLER reserves the right to make any changes it may deem necessary regarding the above issues; These changes become valid as soon as they are announced by the SELLER on the WEBSITE or other appropriate methods.

8.6. Other sites accessed from the WEBSITE have their own privacy-security policies and terms of use, and the SELLER is not responsible for any disputes that may arise and their negative consequences.

9. GENERAL PROVISIONS

9.1. BUYER accepts, declares and undertakes that he/she has read the preliminary information regarding the basic characteristics of the product subject to the contract, sales price and payment method and delivery on the SELLER's website, and has given the necessary confirmation electronically. BUYER's; He/she accepts, declares and undertakes that he / she confirms the Preliminary Information electronically and obtains the address to be given by the SELLER to the BUYER before the establishment of the distance sales contract, the basic features of the ordered products, the price of the products including taxes, and the payment and delivery information accurately and completely. .

9.2. Each product subject to the contract is delivered to the BUYER or the person and/or organization at the address indicated by the BUYER within the period specified in the preliminary information section on the website, depending on the distance of the BUYER's residence, provided that it does not exceed the legal period of 30 days. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.

9.3. SELLER undertakes to deliver the product subject to the contract completely, in accordance with the qualifications specified in the order, and with warranty documents, user manuals, if any, and information and documents required for the job, and to perform the job within the principles of accuracy and honesty, free from any defects, in accordance with the requirements of legal legislation, in accordance with the standards. accepts, declares and undertakes to maintain and improve the service quality, to show the necessary care and attention during the performance of the work, and to act with prudence and foresight.

9.4. The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining his express approval before the contractual performance obligation expires.

9.5. The SELLER accepts, declares and undertakes that if it becomes impossible to fulfill the product or service subject to the order and cannot fulfill its contractual obligations, it will notify the consumer in writing within 3 days from the date of learning of this situation, and will refund the total price to the BUYER within 14 days.

9.6. BUYER accepts, declares and undertakes that he/she will confirm this Agreement electronically for the delivery of the product subject to the contract, and that if the price of the product subject to the contract is not paid for any reason and/or is canceled in the bank records, the SELLER's obligation to deliver the product subject to the contract will end.

9.7. If the price of the product subject to the contract is not paid to the SELLER by the relevant bank or financial institution as a result of the unfair use of the BUYER's credit card by unauthorized persons after the delivery of the product subject to the contract to the BUYER or the person and/or organization at the address indicated by the BUYER, the BUYER shall accept the product subject to the contract. He accepts, declares and undertakes that he will return it to the SELLER within 3 days, at the shipping expense of the SELLER.

9.8. The SELLER accepts, declares and undertakes to notify the BUYER of the situation if it cannot deliver the product subject to the contract within the time limit due to force majeure situations that develop beyond the will of the parties, are unforeseen and prevent and/or delay the parties from fulfilling their obligations. The BUYER also has the right to request from the SELLER to cancel the order, replace the product subject to the contract with a similar one, if any, and/or postpone the delivery period until the hindering situation disappears. If the order is canceled by the BUYER, the product amount will be paid in cash and in full within 14 days for the payments made by the BUYER in cash. For payments made by the BUYER by credit card, the product amount will be returned to the relevant bank within 14 days after the order is canceled by the BUYER. BUYER warns that the average process for the bank to reflect the amount returned to the credit card by the SELLER to the BUYER's account may take up to 2 to 3 weeks, and since the reflection of this amount to the BUYER's accounts after it is returned to the bank is entirely related to the bank transaction process, the BUYER should contact the SELLER for possible delays. accepts, declares and undertakes that it cannot be held responsible.

9.9. SELLER's communication, marketing, notification and communications through letters, e-mails, SMS, telephone calls and other means through the address, e-mail address, landline and mobile phone lines and other contact information specified by the BUYER in the site registration form or updated by him later. has the right to reach the BUYER for other purposes. By accepting this contract, the BUYER accepts and declares that the SELLER may engage in the above-mentioned communication activities towards him/her.

9.10. BUYER will inspect the goods/services subject to the contract before receiving them; dents, broken, packaging torn, etc. Damaged and defective goods/services will not be received from the cargo company. The goods/services received will be deemed to be undamaged and intact. The BUYER is responsible for carefully protecting the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned.

9.11. If the BUYER and the credit card holder used during the order are not the same person, or if a security vulnerability is detected in the credit card used in the order before the product is delivered to the BUYER, the SELLER will provide the identity and contact information of the credit card holder and the previous month's statement of the credit card used in the order. or may request the BUYER to submit a letter from the card holder's bank stating that the credit card belongs to him/her. The order will be frozen until the BUYER provides the information/documents subject to the request, and if the said requests are not met within 24 hours, the SELLER has the right to cancel the order.

9.12. BUYER declares and undertakes that the personal and other information provided while subscribing to the SELLER's website is accurate, and that the SELLER will compensate all damages that the SELLER may incur due to the untruth of this information, immediately, in cash and in lump sum, upon the first notification of the SELLER.

9.13. BUYER accepts and undertakes to comply with the legal regulations and not to violate them while using the SELLER's website. Otherwise, all legal and criminal liabilities that may arise will be entirely and exclusively binding on the BUYER.

9.14. BUYER cannot use the SELLER's website in any way that disrupts public order, violates general morality, disturbs or harasses others, for an unlawful purpose, or in a way that violates the material and moral rights of others. In addition, the member cannot engage in any activity (spam, virus, trojan horse, etc.) that prevents or complicates the use of the services by others.

9.15. Links may be provided through the SELLER's website to other websites and/or other content that are not under the SELLER's control and/or owned and/or operated by other third parties. These links are provided to provide ease of navigation to the BUYER and do not support any website or the person operating that site and do not constitute any guarantee for the information contained in the linked website.

9.16. The member who violates one or more of the articles listed in this contract will be personally and criminally and legally responsible for this violation and will keep the SELLER free from the legal and criminal consequences of these violations. Moreover; If the incident is referred to the legal field due to this violation, the SELLER reserves the right to claim compensation against the member for non-compliance with the membership agreement.

10. RIGHT OF WITHDRAWAL

10.1. BUYER; In case the distance contract is related to the sale of goods, the person may exercise his right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the product to himself or to the person/organization at the address indicated, without assuming any legal or criminal liability and without giving any justification, provided that he notifies the SELLER. In distance contracts for service provision, this period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service begins with the approval of the consumer before the right of withdrawal expires. Expenses arising from the exercise of the right of withdrawal belong to the SELLER. By accepting this contract, the BUYER accepts in advance that he has been informed about the right of withdrawal.

10.2. In order to exercise the right of withdrawal, written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not have been used within the framework of the "Products for which the Right of Withdrawal cannot be Exercised" provisions set out in this contract. If this right is exercised,

a) The invoice of the product delivered to the third party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoice is issued on behalf of institutions cannot be completed unless the RETURN INVOICE is issued.)

b) Return form,

c) The products to be returned must be delivered complete and undamaged, along with their box, packaging and standard accessories, if any.

d) The SELLER is obliged to return the total price and the documents that put the BUYER in debt to the BUYER within a period of 10 days at the latest after receiving the notice of withdrawal, and to receive the goods back within 20 days.

e) If there is a decrease in the value of the goods or a return becomes impossible due to a reason arising from the BUYER's fault, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault. However, the BUYER is not responsible for any changes or deteriorations that occur due to the improper use of the goods or product within the right of withdrawal period.

f) If the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

11. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Underwear bottoms, swimsuits and bikini bottoms, make-up materials, disposable products, goods prepared in line with the BUYER's request or clearly personal needs and that cannot be sent back, goods that are in danger of rapid deterioration or that may expire, are delivered to the BUYER. Products that are not suitable for health and hygiene to be returned if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement, instant fulfillment in the electronic environment In accordance with the Regulation, it is not possible to return the services provided or intangible goods delivered immediately to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER. In addition, it is not possible to exercise the right of withdrawal regarding services that started to be performed with the approval of the consumer before the right of withdrawal expires, in accordance with the Regulation.

Cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) must be returned in unopened, untested, intact packaging. and they must be unused.

12. DEFAULT AND LEGAL CONSEQUENCES

BUYER accepts, declares and undertakes that in case of default when making payment transactions by credit card, he will pay interest within the framework of the credit card agreement between the cardholder and the bank and will be responsible to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney's fees that may arise from the BUYER, and in any case, in case of default due to the BUYER's debt, the BUYER accepts, declares and undertakes to pay the damages and losses suffered by the SELLER due to the delayed performance of the debt.

13. COMPETENT COURT

Complaints and objections in disputes arising from this contract will be submitted to the arbitration committee or consumer court for consumer problems in the place where the consumer resides or where the consumer transaction is made, within the monetary limits specified in the Law.

14. ENFORCEMENT

When the BUYER makes the payment for the order placed on the Site, he/she is deemed to have accepted all the terms of this agreement. The SELLER is obliged to make the necessary software arrangements to obtain confirmation that this contract has been read and accepted by the BUYER on the site before the order is placed.

SALES PERSON:

BUYER:

HISTORY:

Distance Selling Agreement

PRIVACY AND SECURITY POLICY

 

All services provided in our store belong to and are operated by our company, İCF TURİZM GIDA SANAYİ İÇ VE DIŞ TİCARET LİMİTED ŞİRKETİ, registered in Denizli.

Our company may collect personal data for various purposes. Below, it is stated how and in what way the personal data collected is collected, and how and in what way this data is protected.

By filling out various forms and surveys on our Membership or Store , some personal information about the members (such as name-surname, company information, telephone, address or e-mail addresses) is collected by our Store due to the nature of the business.

Our company may sometimes send campaign information, information about new products, and promotional offers to its customers and members. Our members can make any choice about whether or not to receive such information while becoming a member, and then after logging in, they can change this choice in the account information section or make a notification via the link in the information message they receive.

During the approval process carried out through our store or by e-mail, personal information transmitted electronically to our store by our members will not be disclosed to third parties except for the purposes and scope determined by the "User Agreement" we have made with our Members.

Our company records and uses the IP addresses of its members in order to identify system-related problems and to quickly resolve any problems or disputes that may arise regarding the service provided . IP addresses may also be used to generally identify users and gather broad demographic information.

Our company may use the requested information for direct marketing purposes by itself or its collaborators, beyond the purposes and scope specified in the Membership Agreement. Personal information may also be used to contact the user when necessary. Information requested by our company or information provided by the user or information regarding transactions made through our Store ; It can be used by our company and its collaborators for various statistical evaluations, database creation and market research, without disclosing the identity of our members, outside the purposes and scope determined by the "Membership Agreement".

Our company strives to keep confidential information strictly private and confidential, to consider it as an obligation to keep confidentiality, and to take all necessary measures and take due care to ensure and maintain confidentiality and to prevent all or any part of the confidential information from entering the public domain or unauthorized use or disclosure to a third party. promises to show.

CREDIT CARD SECURITY

 

Our company prioritizes the security of credit card holders who shop from our shopping sites. Your credit card information is not stored in any way our system.

When you enter the transaction process, there are two things you need to pay attention to in order to understand that you are on a secure site. One of these is a key or lock icon at the bottom line of your browser. This shows that you are on a secure website and all your information is encrypted and protected. This information is used only depending on the sales transaction process and in accordance with the instructions you give. Information about the credit card used during shopping is encrypted with 128 bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and sent to the relevant bank for inquiry. If the card availability is approved can be sustained for shopping. Since no information about the card can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances.

The reliability of payment/invoice/delivery address information of orders placed online by credit card is audited by our company against Credit Card Fraud. Therefore, customers who order from our shopping sites for the first time must first confirm the accuracy of their financial and address/phone information in order for their orders to reach the supply and delivery stage. If necessary, the credit card holder customer or the relevant bank is contacted to check this information.

Only you can access and change all the information you provide when becoming a member. If you keep your member login information secure, it is not possible for others to access or change information about you. For this purpose, 128 bit SSL security area is used during membership transactions . This system is an international encryption standard that is impossible to break.

Internet shopping sites that have an information line or customer service and where full address and telephone information are stated are more preferred today. In this way, you can get detailed information about all the issues that come to your mind and get better information about the reliability of the company that provides online shopping service.

Note: We recommend that you pay attention to the company's full address and phone number on internet shopping sites. If you are going to shop, take note of all the telephone / address information of the store where you purchased the product before making your purchase. Confirm by phone before shopping if you do not trust. All information about our company and its location are stated on all our online shopping sites.

 

MAIL ORDER CREDIT CARD INFORMATION SECURITY

Your identity and credit card information that you send to us via credit card mail-order method will be kept by our company in accordance with the principle of confidentiality. This information is kept for 60 days against possible objections to withdrawals from the credit card and is then destroyed. If any amount is deducted from your card other than the fee on the mail-order form approved by you that you will send to us for the price of the products you ordered, you can naturally object to the bank and prevent the payment of this amount, so it does not pose a risk. 

THIRD PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other sites within the website. Our company does not bear any responsibility for the privacy practices and content of the sites accessed through these links. Advertisements published on our company's site are distributed to our users through our advertising business partners. The Privacy Policy Principles in this agreement apply only to the use of our Store and do not cover third party websites.

EXCEPTIONAL CASES

In the limited cases specified below, our Company may disclose user information to third parties outside the provisions of this "Privacy Policy". These situations are limited in number;

  1. To comply with the obligations imposed by the legal rules in force and issued by the competent legal authority, such as the Law, Decree Law, Regulation, etc.;

  2. In order to fulfill the requirements of the "Membership Agreement" and other agreements concluded by our store with the users and to implement them;

  3. Requesting information about users for the purpose of conducting a research or investigation duly carried out by the competent administrative and judicial authority;

  4. These are cases where it is necessary to provide information to protect the rights or security of users.

EMAIL SECURITY

Never include your credit card number or passwords in the e-mails you send to our store's Customer Services regarding any of your orders. The information contained in e-mails may be viewed by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.

BROWSER COOKIES

Our company can obtain information about users visiting our store and their use of the website by using a technical communication file (Cookie). The technical communication files in question are small text files that a website sends to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing status and preferences about the site.

The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times a person visits the site and how long they stay on the site, and to dynamically produce advertisements and content from specially designed user pages for users. The technical communication file is not designed to retrieve data or any other personal information from the main memory or your e-mail. Most browsers are initially designed to accept technical communication files, but users can change the settings so that the technical communication file is not received or a warning is given when the technical communication file is sent.

Our company may change the provisions of this "Privacy Policy" at any time by publishing it on the site or sending e-mail to users or publishing it on the site. If the provisions of the Privacy Policy change, it will come into force on the date of publication.

For any questions and suggestions regarding our privacy policy, you can send an e-mail to info@herakleiahome.com. You can reach our company using the contact information below.

Company Title: İCF TURİZM GIDA SANAYİ İÇ VE DIŞ TİCARET LİMİTED ŞİRKETİ

Address: MERKEZ EFENDI MAH. 29 EKIM BLV. NO: 5 /1A MERKEZEFENDİ/ DENİZLİ

Email : info@herakleiahome.com

OUR MISSION

Natural Textures

A unique experience inspired by nature, combining quality and elegance.

Timeless Design

Herakleia Home's timeless designs bring elegance to every era by skillfully combining modern and classical elements.

Comfortable Use

Fine details, soft textures and carefully selected materials are designed to make every moment comfortable and enjoyable.